OUR Privacy POLICY
1. Introduction
Active Counter Measures Pty Ltd (ACM, we, us, our) is committed to protecting the privacy of individuals who visit our website, enquire about our services, or engage us as clients. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging with our services, you agree to the terms of this Privacy Policy.
2. About Us
Active Counter Measures is a Technical Surveillance Countermeasures (TSCM) and counter-surveillance services company operating in Australia. Our services include professional bug sweeps, GPS tracker detection, TSCM training, and related privacy and security consulting.
Website: acmops.com.au
3. Information We Collect
We may collect the following types of personal information:
- Contact details: name, email address, phone number, and business name
- Enquiry details: the nature of your enquiry, location of requested sweep, or training interest
- Client information: information required to deliver our services, including property addresses for sweeps
- Payment information: processed securely through third-party payment providers. We do not store card details
- Website usage data: IP address, browser type, pages visited, and time spent on site, collected via cookies and analytics tools
We collect information directly from you when you submit a contact form, send us a direct message, book a service, or enquire about our training courses.
4. How We Use Your Information
We use your personal information to:
- Respond to enquiries and provide our services
- Schedule and conduct TSCM sweeps or training sessions
- Process payments and send invoices
- Communicate updates relevant to your engagement with us
- Improve our website and services
- Comply with legal obligations
We will not use your information for unsolicited marketing without your consent.
5. Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our business (such as payment processors or scheduling tools), bound by confidentiality obligations
- Law enforcement or government agencies where required by law
- Professional advisors such as accountants or legal counsel where necessary
Given the sensitive nature of our services, we treat all client information with the highest level of discretion. Details of sweep locations, findings, and client identities are never disclosed to any third party without your explicit consent.
6. Data Storage and Security
Your personal information is stored securely and accessible only to authorised personnel. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
7. Cookies and Website Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors interact with our site. These tools collect aggregated, non-identifiable data. You can disable cookies through your browser settings, though this may affect your experience on our site.
8. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request that we delete your information, subject to legal retention requirements
- Opt out of any marketing communications
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. Continued use of our website or services after any update constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Active Counter Measures Pty Ltd
Website: acmops.com.au
Email: [email protected]
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
